Message / Contact Center

Enabling Critical Communications

AvAIO’s system uses messaging functions, controlled via a centralized contact system, that work throughout all areas of operation.




Message Center
Contact Center

Message Center

Message Center
  • Message Center send and receiving messages.
  • Central message center for each user
  • Wired throughout the application
  • Provides communications from user to user.
Bulletins
  • Bulletins force the users to read and acknowledge
  • Locks ability to to go to other parts of the system.
  • View progress of sent bulletins
Memos
  • Memos force the users to read and acknowledge
  • Does not lock system if unread
  • View progress of sent all memos
Tasks
  • Creation of tasks throughout the system.
    • Sales
    • Crewing
    • Operations etc.
  • One on one tasks to other users
  • Issuer can monitor if task completion
Messaging Auditing & Reports
  • Audit process to review progress of acknowledgements
Communication formats
  • E-Mail
  • SMS Text
  • SITA Type B
  • IATA SSIM ASM PNL
  • UN-Edifact APIS
  • ACARS
  • XML
  • HTTPS
  • SFTP
  • WEB Services

Contact Center

  • Contacts stored on a company wide basis
  • One centralized database
  • Access controlled
  • Suppliers to trade distribution contacts
  • Distributed and used across all parts of the system